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Refurbishment Projects

Grahame Park Estate

CLIENT: Barnet Homes
VALUE: £16m
DATE: January 2021 - Ongoing (Anticipated January 2023)
AWARDS: Quinn London awarded Barnet Homes social value contractor of the year

Scope of Works

The scope of works for this framework covers the following elements:

Kitchen Replacements:

  • Installation of new kitchens
  • New extract fans
  • Wall tiling
  • Floor coverings
  • Making good walls and ceilings prior to decoration
  • Decorations
  • New lighting and electrical upgrade work

Bathroom replacements:

  • New sanitary ware and WCs
  • Replacement WCs where they are separate to the bathroom
  • Wall tiling
  • Floor coverings
  • Decorations
  • New lighting and electrical upgrade works

Asbestos survey and removal

  • Survey works include external and internal surveys
  • Removal works relate to floor coverings to kitchen and bathrooms
  • Removal works also include AIB panels to the existing windows

FRA works

  • Replacement FD30 and FD60 Door Screens to communal areas

Quinn London are FIRAS approved and certified for penetration sealing and fire rated timber doors.

Delivering Quality

Quinn London agreed performance indicators (KPIs) and measures with Barnet Homes during the contract mobilisation period.

KPIs are measured and reported on monthly and to-date, Quinn London have consistently satisfied or exceeded the target levels.

Client Engagement

Prior to commencing works on site, Quinn London undertook the following in partnership with Barnet Homes:

  • Condition surveys: These included a survey of all properties, inclusive of internal and external areas, to establish a full scope of works or repairs required
  • Compiling of photographic records: A photographic survey carried out to document the condition of all areas prior to the commencement of any works
  • Internal surveys: Surveying and scheduling the extent of repairs required to each property in advance of redecoration works commencing

Following surveys, we prepared a detailed schedule of repairs for individual properties which was agreed and finalised with the Contract Administrator and Employer’s agent prior to commencement of works. All the agreed works were incorporated into a works matrix and contract programme.

During the construction phases, Barnet Homes, the Contract Administrator and Employers Agent were provided with access to Procore.

Procore is our cloud-based document management system We have been using Procore for several years and have trained our operatives in its mobile capabilities. Procore incorporates a mobile app for operatives and a web portal for clients. It enables process automation, including photographic evidence and report creation.

Residents, leaseholders and neighbouring properties and commercial units


  • A dedicated team of resident liaison officers were allotted to the contract to ensure consistent communication with residents
  • A welcome pack, approved by Barnet, was released to introduce Quinn and the partnership. The pack provided an overview of the works to be delivered through the contract, why they were required, contained contact details of our Managing Resident Liaison Officer (RLO) and also invited residents and community members to attend our Meet The Contractor event and drop-in surgeries
  • Hosted meet the contractor events, such as coffee mornings


  • Letters informing of the works (followed up by texts/ emails). These were issued both 14 and 7 days ahead of scaffolding and redecoration works commencing
  • A reader friendly week-by-week programme was appended to the letters and emails to ensure transparency with the residents
  • Photographic storyboards to explain the works process
  • Employment of multilingual staff and operatives, representative of the Communities in which we work
  • Use client or external translation services, e.g. Language Line
  • Provide communication material and literature in appropriate languages

Added Value:
Quinn London are FIRAS approved and certified for penetration sealing and fire rated timber doors.

Risk and Mitigation Measures Resident communication and access -

We leased a commercial unit on the concourse which has become a resident hub. Residents now call into the hub to confirm their colour choices for Kitchens and Bathrooms. Appointments for the works are also made by residents visiting the hub. Full resident engagement was achieved and the hub also held coffee mornings to keep the residents fully informed on the progress of their block.

Working in and around occupied properties during COVID-19

Quinn London have an in-house safety, health, environmental and quality team who have developed and implemented robust guidelines for working in and around occupied properties during the COVID-19 pandemic. The guidelines consider not just those impacted (i.e. residents) but wider stakeholders also, such as residents in neighbouring properties or commercial units.

Project gallery

Planters made from donated scaffold boards on GPE

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